Terms & Conditions
Refund/ Exchange Policy
At Diosa, we incorporate our best attempts for customer satisfaction, but in case of any manufacturing defect in the product we are more than happy to perform an exchange. We have one standard size across all product categories, in case the piece of jewelry ordered does not fit, we will alter them as per your actual size at no extra cost. We accept articles for exchange, if returned in saleable condition within 30 days, accompanied by a sales receipt. The 30 day period would account from the date and time of the goods received by the customer.
Our product can be returned in a few easy steps.
1) Place your product in its original packaging
2) Please ensure the product should be in unworn condition with all the tags and labels intact
3) Please mention your Name, Order Number, Mobile Number, Size (incase of alteration required) and Email Address on the top of the packaging material, insert the original invoice and seal the package properly along with the tags intact. PLEASE NOTE, OUR COURIER COLLECTION EXECUTIVE WILL NOT ACCEPT ANY OPEN PACKAGES.
4) Kindly address the package to Diosa (Returns Department), 136 Shreeji Chambers, Opera House, Mumbai 400 004, Mobile Number – +91 (0) 7506443185
5) Please immediately notify us via email at firstname.lastname@example.org
In case of multiple purchases in an order, you may return a part of the purchase. Any article being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. However, if your purchase was made in the period of a special promotional offer or any special scheme then special rules might apply for returns. This would be dealt on a case-to-case basis but on a very fair and ethical method so please believe us.
Once the product is received by our returns department, we will refer to customer claims, the reasons for returns, product inspection and we will take relevant actions as per our return policy.
Some special rules for promotional offers may override our return policy.
Please note, we do not issue refunds in the form of cheques, cash or drafts. Refunds are issued in the form of Diosa credit. The value of the Diosa credits will be same as the amount paid by the customer for the relevant product purchased. These credits can be used to make a future purchase on diosajewels.com and the same will be valid for a period of 12 months from the date of allotment.
If you wish to modify the shipping address of your order before we have processed (shipped) it, you can do this by contacting our customer service via email at email@example.com or by calling us on +91 (0) 7506443185.
Order Cancellation Policy
If you wish to cancel your exchange order, kindly contact our customer care team as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and add Diosa credits to your account.
If your order has already been dispatched but yet to be delivered and if you wish to cancel the same order at this point of time, please do not accept delivery, kindly email our customer care team at firstname.lastname@example.org or call us on +91 (0) 7506443185 to inform them of the same. Please note, refunds will be processed as per our return policy..
Cancellation/ Exchange for International Purchases
Please note, that in the unfortunate event of “Returns of Goods or Cancellation of International Order, none of the following charges would be refunded:
• Shipping Charges,
• Duties & Taxes Levied,
• Loss due to currency exchange
Bank transfer/transaction charges levied to the customer at the time of paying Diosa, Bank transfer charges/ transaction charges at the time of refunding the customers by Diosa, any other charges incurred except for the value of the goods purchased. For e.g. if any customer from the USA purchases goods worth USD 100 (excluding shipping charges), and returns the products following the refunds policy, then Diosa is obliged to refund Diosa credits worth USD 100 to the relevant customer and the transaction fee would be debited from the value of the goods purchased that is USD 100 and if for example the transaction fee charges by the bank is USD 10 then the customer would receive USD 90. Furthermore if the customer has paid over USD 100 towards taxations, duties, etc. then Diosa is obliged to refund USD 100, which is the value of the product only.
Please note, we do not issue refunds in the form of cheques, cash or drafts. Refunds are issued in the form of Diosa credits. The value of the Diosa credits will be same as the MRP paid by the customer for the relevant product purchase. These credits can be used to make a future purchase on diosajewels.com and the same will be valid for a period of 12 months from the date of allotment.
In certain cases there is a ban on importing/exporting certain items in certain countries. In such events if we have to cancel the order, Diosa would refund the value of the product only as stated in the above example. All the legal liabilities would remain of the importer who is importing Diosa products in his/her country.